Terms of Service

1. Who we are

Rivvak is operated from Wellington, Florida, USA. We build and run custom AI agent systems for marketing agencies and in-house marketing teams.

2. Your account

You are responsible for keeping your login credentials secure and for all activity under your account. Let us know immediately if you suspect unauthorized access. You agree to provide accurate information and keep it up to date.

3. What the Service does (and doesn't do)

The Service lets you deploy and run AI agents that execute tasks on your behalf — sending email, enriching leads, generating reports, interacting with third-party tools you connect. The agents act on instructions you give them and on real-time LLM outputs. You're responsible for reviewing what the agents do on your behalf and for the outcomes of their actions.

The Service is provided on a best-effort basis. It relies on third-party AI providers, infrastructure, and integrations that can change, rate-limit, or become unavailable. We don't promise uptime or specific agent results unless you have a separate written service-level agreement with us.

4. Acceptable use

You agree not to:

• Use the Service for anything illegal, fraudulent, or abusive.
• Send spam, or use the Service in violation of CAN-SPAM, GDPR, CASL, or any applicable anti-spam law.
• Scrape third-party sites or services in violation of their terms.
• Attempt to break our security, bypass rate limits, or interfere with other users' access.
• Reverse-engineer the Service, extract model weights, or resell the Service without written permission.
• Use the Service to generate content that impersonates a real person without their consent, or that violates someone else's intellectual-property, privacy, or publicity rights.

We may suspend or terminate accounts that violate these rules. Serious violations may be reported to law enforcement.

5. Your content, your data

You retain all rights to the content and data you submit to the Service (“Your Content”). You grant us the limited license we need to operate the Service on your behalf — to store, route, display, and forward Your Content to the AI providers and integrations required for your agents to run. We do not use Your Content to train third-party models.

6. AI output

AI models occasionally produce incorrect, biased, or fabricated output. Treat AI outputs as drafts, not facts. You're responsible for reviewing agent actions before they go out (especially customer-facing sends, contracts, financial decisions). We don't guarantee the accuracy, legality, or fitness-for-purpose of AI output.

7. Fees and billing

Paid plans are billed in advance on a recurring basis by our payment processor (Stripe). Fees are non-refundable except where required by law or explicitly stated in a written agreement. You can cancel at any time in your dashboard — the subscription ends at the end of the current billing period. We may change pricing with at least 30 days' notice for existing subscribers.

8. Termination

You can stop using the Service at any time. We can suspend or terminate access if you violate these Terms, if required by law, or if continued operation would create a material security or legal risk. On termination, we delete your account data according to the retention schedule in our Privacy Policy.

9. Warranty disclaimer

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the maximum extent permitted by law, Rivvak's total liability for any claim arising out of or related to these Terms or the Service is limited to the greater of (a) the fees you paid us in the 12 months before the claim, or (b) $100. We're not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data.

11. Indemnity

You agree to indemnify and hold Rivvak harmless from third-party claims arising out of your use of the Service in violation of these Terms, Your Content, or your violation of another party's rights.

12. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts located in Palm Beach County, Florida. You and Rivvak each waive the right to a jury trial to the extent permitted by law.

13. Changes to these Terms

We may update these Terms. We'll revise the “Last updated” date above and, for material changes, give you reasonable notice. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.

14. Contact

Rivvak — Wellington, Florida, USA — support@rivvak.com